Infusionsoft Gravity Forms Add-on Error When Activating

Linking Infusionsoft with any other third-party plugin that offers API integration is usually a piece of cake. You get the API key from Infusionsoft‘s Admin settings, take note of the subdomain and enter those details into the plugin settings to activate it.

I did not have much luck while I was doing that today with the Infusionsoft Gravity Forms Add-on plugin for WordPress. Since Gravity forms was already up and have been working on my client’s website for some time now, I knew the problem had to be how the plugin communicates with Infusionsoft.

The “InputError” occurs after I enter the API key and subdomain (“xxx” in https://xxx.infusionsoft.com) and hit Submit. I searched for answers in forums and reviews but I seem to be the only one getting that error. Also, the fact that the plugin author’s last comment was dated a month ago worried me that they might no longer provide support for the free plugin.

I was convinced, however, that the problem might be because I had just created the API key. I recreated it and waited a couple of minutes before submitting the form again. Still no go. Good thing Infusionsoft chat support is on 24/7 so I logged into the server and clicked on Live Chat. I received a reply almost instantly. I really love this product and their service is awesome as well. The rep, Chris W., asked me a few questions and then came to the conclusion that our IS software was probably just not syncing well because he could not see the API key on his end. He did the sync and within a minute, asked me to try submitting the form again. It worked! The Infusionsoft Gravity Forms Add-on plugin is now doing what I want it to do, and flawlessly.

Infusionsoft Gravity Forms Add-on plugin

I did wonder though about the syncing issue though. I noticed that there are certain times of the day when I would have problems inside Infusionsoft‘s campaign manager like the campaign hanging, or timeout errors so I had to click Back on my browser and start again. I’ve been working with this software for about 5 years now and have never had these issues before. Syncing was almost always instantaneous. Could it be that the server load is just too great now that they have thousands of customers using the software?

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